Warranty Policy


6 MONTHS LIMITED WARRANTY

With care, your OmieBox should last for many years, but just in case it doesn’t, your box comes with a six-months limited warranty that covers defects in materials and workmanship. This warranty is non-transferable and applies only to the original purchaser. All refunds and replacements are issued at the discretion of OmieLife.


What does the warranty NOT cover?

  • Normal wear and tear such as scratches, dents, discoloration or odors
  • Defects resulting from putting OmieBox through a dishwasher cycle (for Redesigned OmieBox only)
  • Gaskets and seals getting moldy, discolored or misshapen after repeated use (you can purchase replacement gaskets on our website)
  • Defects resulting from repair or alteration of the product (except by OmieLife)
  • Defects resulting from improper user, including any use or care not in accordance with the product instructions  
  • Defects resulting from improper storage, such as outdoors or damp environments
  • Products that are resold, given away, or in any other case where you are not the first and original owner
  • Products without receipt or proof of purchase
  • Products that are not purchased through an authorized OmieLife retailer (online or in-store)
  • Products that were purchased from group buys
  • Misplaced pieces (dividers, thermos lid, securing insert, etc.)

Submitting a Warranty Claim

To submit a warranty claim, please email the following information to lisa@bumwear.com:

1. First Name

2. Last Name

3. Email Address

4. Phone Number

5. Order Number

6. Cohort code (8-digit alpha-numeric code found on back of OmieBox)

7. Month and Year of Purchase

8. Please describe the issue are you experiencing

Please retain your original invoice for returns/exchange purposes. We will not be able to process any warranty claims without verification of the physical invoice. Once we receive your claim, we will review it within five (5) business days. In addition to replacing the defective item, we may ask you to send it back to the Marina Square outlet. We are always striving to improve our product, so customer feedback and the ability to inspect defective parts are both very important to us.



6 MONTHS LIMITED WARRANTY

With care, your Hugzz blanket should last for many years, but just in case it doesn’t, your blanket comes with a six-months limited warranty that covers defects in materials and workmanship. This warranty is non-transferable and applies only to the original purchaser. All refunds and replacements are issued at the discretion of Bumwear.


What does the warranty NOT cover?

  • Normal wear and tear such as scratches, dents, discoloration or odors
  • Defects resulting from putting Hugzz blanket through a dryer, application of softener and/or bleach
  • Defects resulting from repair or alteration of the product
  • Defects resulting from improper user, including any use or care not in accordance with the product instructions  
  • Defects resulting from improper storage, such as outdoors or damp environments
  • Products that are resold, given away, or in any other case where you are not the first and original owner
  • Products without receipt or proof of purchase
  • Products that are not purchased through an authorized Hugzz blanket retailer (online or in-store)
  • Products that were purchased from group buys

Submitting a Warranty Claim

To submit a warranty claim, please email the following information to lisa@bumwear.com:

1. First Name

2. Last Name

3. Email Address

4. Phone Number

5. Order Number

6. Month and Year of Purchase

8. Please describe the issue are you experiencing

Please retain your original invoice for returns/exchange purposes. We will not be able to process any warranty claims without verification of the physical invoice. Once we receive your claim, we will review it within five (5) business days. In addition to replacing the defective item, we may ask you to send it back to the Marina Square outlet. We are always striving to improve our product, so customer feedback and the ability to inspect defective parts are both very important to us.